Return information for matcha, food products and accessories. If you need help with an order, please contact us.
All matcha and other food products are final sale and cannot be returned once shipped. To protect food safety and product integrity, we cannot restock or resell food products that have left our facility.
Please check your selections and quantities before ordering. Matcha and other food products cannot be returned or refunded because of:
Matcha is a natural agricultural product. Slight variations in color, aroma and flavor may occur between harvests due to climate and growing conditions. For damaged, defective or incorrect items, please see the section below.
Accessories may be returned within 14 days of delivery. Items must be returned in their original packaging.
Customers are responsible for return shipping costs for ordinary accessory returns. If an accessory is defective or damaged during shipping, Matcha Outlet will cover the return shipping cost.
To arrange a return, email Info@MatchaOutlet.com with your order number and the accessory you would like to return. We will provide return instructions.
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of:
Once verified, we will provide an appropriate resolution, which may include a replacement or refund.
Taste, color and texture preferences vary. We offer small sample sizes for purchase so you can evaluate a product before committing to a larger quantity.
We especially encourage new customers and wholesale buyers to try samples before placing larger orders.
Original shipping charges are non-refundable unless the return is due to a confirmed error on our part. Return shipping for accessories is handled as described above.
Have a question before ordering or need help with a return?
We are happy to help.
