Shipping Policy  

We are taking extra care in handling your order!

Shipping & Delivery

This document sets out the shipping policy that applies to customers that make a purchase at Matcha Outlet.

If you have any questions, please contact our customer service team on 224-653-9400 or info@matchaoutlet.com


Shipping Options & Delivery Costs


We offer the following shipping options (USA only) - you will be asked to select a shipping method at checkout

 

USPS UPS Ground FedEx 2Day

5-15 Business Days

1 -3 Bussines Days

2 Busines Days

$4.99+

$7.89+

$21.69+

Orders Over $50 - Free USA Shipping

FREE USA Shipping for all Wholesale Orders.

Order Processing Time

Regular Orders

  • All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day.
  • All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Wholesale Orders

  • Processing time of orders 18 lbs. and over can take from 1 to 5 business days, depending on

        the size of the order.


Delivery Address & P.O. Boxes

  • To ship to military address and PO Boxes we are using USPS service.


Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.


Returns, Refunds, and Exchanges


We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.