We are taking extra care in handling your order!
Shipping & Delivery
This document sets out the shipping policy that applies to customers that make a purchase at Matcha Outlet.
If you have any questions, please contact our customer service team on 224-653-9400 or firstname.lastname@example.org
Shipping Options & Delivery Costs
We offer the following shipping options (USA only) - you will be asked to select a shipping method at checkout
|USPS||UPS Ground||FedEx 2Day|
5-15 Business Days
1 -3 Bussines Days
2 Busines Days
Orders Over $50 - Free USA Shipping
FREE USA (48 States ) Shipping for Wholesale Orders.
Order Processing Time
- All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day.
- All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
- Processing time of orders 18 lbs. and over can take from 1 to 5 business days, depending on
the size of the order.
Delivery Address & P.O. Boxes
- To ship to military address and PO Boxes we are using USPS service.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.