Thanks for purchasing our products at Matcha Outlet.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer  support team.


money back
Free Returns promo: Should you be not satisfied with any of our products*, we will pay to ship it back to us at no cost to you. That's how confident we are that you will love our products.
*Wholesale sizes excluded. We recommend trying smaller sizes first to make sure that you will love the product as much as we do.